Worst customer service, staff lack of knowledge, rude and ignorant staff. Worst vodafone store i have seen.
good customer service give me right advice and save my money
Experienced a Very bad customer service today 12/01/2019. Very disappointed about the behaviour of the two men who are working there at the moment. They gave us an unsealed iPhone Xs which had finger prints on the screen when we open the box and refused to take it back when we went to return it. Very irresponsible and not trust worthy.
The staff is friendly, his name is Sharif, he let stay back and helped me transfer my postpaid to prepaid even though it not his duty. The service from the employee is best i have seen but the telecom service of vodafone is not that great. If you are instore, make sure you go to him for best service.
Just got mine and my partners' phones upgraded to the Galaxy S9 on new Red Plans and I couldn't be happier! We'd spent months making phone call after phone call trying to get our plan back to a shared one after we temporarily separated them, but the Vodafone Call Centre team were practically useless at actually getting this done. We went in, spoke to Neha and she got it done in a jiffy! Now we have new phones, a new (better) plan and it's all thanks to Neha! She's a credit to your company and especially the Forest Hill store. Funny, approachable and she has excellent customer service! Special mention also to Kriti who helped out with a few things. These girls deserve a payrise! Hang onto them, it's hard to find good help these days!
Vodafone is an Australian Store based in Forest Hill, New South Wales. Vodafone is located at Forest Hill Chase Shopping Centre, 111/270 Canterbury Rd, Forest Hill VIC 3131, Australia.
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